Warranty

It is the responsibility of the installer, and homeowner to inspect the wood, prior to installation. We accept no warranty liability when planks with visible defects have been install defective flooring.

Wood is a natural product, color variations between each plank, knots, mineral stains/streaks, color changes due to age or light exposure, grain patterns, sample matches, etc. are not warranted.

STRUCTURAL RESIDENTIAL WARRANTY

20-year warranty from date of sale
Manufacturer warrants that the residential flooring sold under this warranty, is at the time of sale free from defects in material and manufacture, and that it conforms to our standard factory specifications, for flooring. When professionally installed according to installation instructions, and maintained properly, and used for its intended purpose, the flooring will not delaminate, separate, buckle, warp or twist. Natural expansion or contraction from moisture, heat and cold is not included, and is not a defect. Wood is a natural product and will move somewhat under varying conditions.

If the flooring does fail, we will provide enough material at no charge, to replace the damaged areas, or refund the purchase price of the damaged wood. This applies to the original purchaser only, and is not transferable. Installation instructions must be adhered to, for a valid warranty to apply.

FINISH WARRANTY

25-year warranty from date of sale

Providing a 7 coat, Ultra-Violet cured, Poly-Urethane Residential finish.
Manufacturer warrants that the factory-installed finish on the flooring is, at the time of sale, free from defects in material and manufacture, and that it conforms to our standard factory specifications for flooring. We warrant that the finish will not wear through to the underlying wood, or separate from the wood itself for a period of 20 years form date of sale. If the finish does fail, we will provide enough material at no charge, to replace the damaged areas, or refund the purchase price of the damaged wood. Installation instructions must be adhered to for a valid warranty to apply.

WARRANTY EXCLUSIONS

Certain conditions below will not be used under warranty:

Color variations of product and/or samples, mineral streaks/stains, color change due to age or sun and light exposure, pinholes, and knots offer no liability on matching any other item in the application, carpet, cabinets, tile, existing woodwork, etc.

Gloss reduction is not considered surface wear, and is a naturally occurring characteristic of flooring, and is considered normal wear and tear. It is the responsibility of the installer and homeowner to inspect the planks prior to installation. Manufacturer accepts no responsibility for warranty when defective boards have been installed. Flooring with defects, is considered acceptable if installed. Abuse, lack of maintenance,abnormal use or misuse, negligence.
Application of solvents, corrosive or other chemicals to the flooring, excessive pivot point loads, spike heeled shoes, unpadded furniture feet, water, damage from sand pebbles, grit and dirt, squeaking and creaking, from sub floor or improper care or maintenance, heavy appliances, unprotected furniture moving, accidents, acts of nature, fire, excessive heat, damage from domestic animals, or insect infestations.

Over radiant heat with a surface temperature over 85 degrees Fahrenheit, or improper installation over a radiant heat system.
Any claim under the Residential Limited Warranty, shall be made by contacting your retailer within 30 days after it has been detected shall make any claim under the Residential Limited Warranty. Proof of purchase, including date of purchase must be presented to make a claim. It is always advisable to save a label from one package to help identify your floor.
In the event that the design for which a claim is made is no longer available, manufacturer will replace the flooring with another design of equal value. These warranties are not transferable and extend only to the original end-consumer.

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